Article 1
Seller Identification
Company NameHawkTech s.r.o.
Registration No (ICO)23194693
VAT No (DIC)CZ23194693
Registered AddressKomenskeho 171, Dubnany 696 03, Czech Republic
Emailinfo@hawktech.cz
Registered WithRegional Court In Brno, Section C
Legal Information
General Terms And Conditions
Please read these terms carefully before placing an order with HawkTech
Article 2
General Provisions
These General Terms and Conditions, hereinafter referred to as the GTC, govern the rights and obligations of the contracting parties arising from purchase agreements for the supply of industrial machinery and equipment between HawkTech s.r.o., hereinafter referred to as the Seller, and the buyer, hereinafter referred to as the Buyer.
These GTC form an integral part of every purchase agreement concluded with the Seller. Special provisions agreed in a purchase agreement take precedence over these GTC. Legal relationships not regulated by these GTC are governed by the Civil Code, Act No. 89/2012 Coll., of the Czech Republic.
Article 3
Service And Warranty Packages
The Seller offers two service packages with different levels of warranty, delivery, and technical support.
| Package Component | Standard | Plus 4000 EUR |
|---|---|---|
| Warranty Period | 12 Months | 12 Months |
| Delivery Within Czech Republic | ✓ Included | ✓ Included |
| Delivery Within The EU | Paid By Buyer | ✓ Included |
| Remote Technical Support | ✓ | ✓ Priority |
| Spare Parts Availability | ✓ | ✓ OEM Parts |
| Installation And Commissioning, CZ. Other Country Individual | Not Included | ✓ On Request |
| Machine Video Check, Online | ✓ | ✓ |
| Operator Training, CZ And SK. Other Country Individual Online | Not Included | ✓ |
| Priority Service Response | Not Included | ✓ Within 24 Hrs |
The STANDARD package is included with every purchase. The Buyer may elect the PLUS package in writing at the time of order. The price of the PLUS package is specified in the purchase agreement or commercial offer.
Article 4
Orders And Formation Of Contract
4.1 A purchase agreement is concluded upon signature by both parties or upon the Buyer's written acceptance of the Seller's offer. The Buyer's order becomes binding upon confirmation by the Seller.
4.2 Machines available from stock are dispatched without undue delay after receipt of the deposit. Machines ordered directly from manufacture, when not in stock, have a lead time of 3 to 5 weeks from order confirmation and deposit receipt.
4.3 For machines ordered from manufacture, freight is always charged separately according to the current carrier rate schedule. The freight cost is the same regardless of whether the Buyer orders one machine or multiple machines within the same shipment.
4.4 At the Buyer's explicit request, machines may be customised in power output, colour, dimensions, and other parameters for an individually negotiated surcharge. All customisations must be specified in writing prior to contract conclusion.
Article 5
Prices And Payment Terms
5.1 All prices are quoted exclusive of VAT. VAT at the applicable rate, currently 21 percent in the Czech Republic, will be added where applicable.
5.2 Delivery within the Czech Republic is included in the purchase price under both the STANDARD and PLUS packages. Delivery outside the Czech Republic is charged separately unless the PLUS package has been selected.
5.3 Payment schedule.
- A deposit of 30 percent of the purchase price, net of VAT, is due upon signing the purchase agreement.
- The balance of 70 percent is due before dispatch of the goods.
- All payments are made by bank transfer to the Seller's bank account specified in the purchase agreement.
Article 6
Delivery And Cargo Insurance
6.1 Goods are delivered to the Buyer's address stated in the purchase agreement. Risk of loss or damage passes to the Buyer upon handover of the goods to the first carrier.
6.2 All machine deliveries are automatically covered by cargo insurance throughout the entire transit from the manufacturer, or the Seller's warehouse, to the Buyer, at no additional charge, with no action required by the Buyer.
Automatic Cargo Insurance Protection
Every machine is insured from the moment of loading until delivery to your premises. In the event of damage or loss during transit, the Seller will file and manage the insurance claim on behalf of the Buyer. No separate cargo insurance is required from the Buyer.
6.3 In case of damage or loss, the Buyer must promptly notify the Seller and prepare a damage report with the carrier.
Article 7
Warranty And Claims
7.1 The Seller provides a warranty period of 24 months from the date the Buyer takes delivery of the goods.
7.2 The warranty covers defects arising from material or manufacturing faults under normal operating conditions. The warranty does not cover the following.
- Defects caused by improper use, overloading, or intentional damage.
- Normal wear and tear.
- Damage caused by improper installation carried out without the Seller's involvement, unless the PLUS package was selected.
- Defects caused by force majeure events.
7.3 Warranty claims must be submitted in writing to the Seller's email address without undue delay after discovery. The Seller will respond within 30 days of receipt.
Article 8
Data Protection (GDPR)
The Seller processes the Buyer's personal data to the extent necessary for the performance of the purchase agreement, in compliance with Regulation (EU) 2016/679, the GDPR. Personal data are not shared with third parties without the Buyer's consent, except where required by law. The Buyer has the right of access, rectification, erasure, and data portability.
Article 9
Force Majeure
The Seller shall not be liable for delays caused by force majeure events including but not limited to natural disasters, war, governmental restrictions, manufacturing disruptions, or transport route closures. The Seller shall notify the Buyer without undue delay upon occurrence of such events.
Article 10
Governing Law And Dispute Resolution
These GTC and any purchase agreement are governed by Czech law. The parties shall endeavour to resolve disputes amicably. Should amicable resolution fail, the competent courts of the Czech Republic shall have jurisdiction.
Article 11
Final Provisions
These GTC enter into force on 1 January 2026 and are published on the Seller's website. The Seller reserves the right to amend the GTC. Agreements concluded prior to any amendment continue to be governed by the version in effect at the time of conclusion.
HawkTech s.r.o. GTC EN Version 1.0 2026